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Frequently Asked Questions
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Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
The Slim Wheel Bag 1.0 can hold one pair of skis with bindings attached.
If you need to carry two pairs without overlapping the bindings, we recommend the Allround Wheel Bag 2.0, which accommodates up to two pairs.
The Allround Wheel Bag 2.0 is a 2023 model with a single-side zipper design.
The Range Wide Wheel Bag 1.0, released in 2024, is an upgraded version featuring a dual-side zipper and enhanced internal memory foam protection.
To store both ski boots and a helmet, we recommend a 65L backpack for optimal fit and ease of use.
While the 35L backpack can fit ski boots, it doesn’t have enough space for a helmet—so we suggest using a helmet net (sold separately) for external attachment.
Backpacks 35L or smaller can be brought on board if the total dimensions (length + width + height) are under 115cm (45 inches).
However, carry-on regulations may vary by airline, so we recommend checking with your airline before departure.
Keys are not provided with the TSA lock. Only airport security personnel and the manufacturer have the master key.
This lock is designed to allow authorized inspections without damaging your bag if any suspicious items are detected during screening.
Our headquarters holds a TSA master key, but depending on the lock’s condition, disassembly and a manual reset may be required.
Please contact us via Channel Talk on our official website to request after-sales support.
You can contact us through our contact page! We will be happy to assist you.